Frequently Asked Questions
The Honest Answers Before You Book a Call
Pricing structure, onboarding timeline, and what happens after launch — answered plainly. Need to dig deeper? Send us a note and we will respond same day.
Pricing
Subscription tiers, billing, and what each plan covers.
How are the plans priced?
Three monthly subscriptions: Starter ($500–$750), Growth ($1,000 — most popular), and Scale ($1,800–$2,500). All plans are month-to-month with no contracts. Cancel anytime at your next renewal.Why are Starter and Scale priced in a range?
Starter focuses on a single channel — the exact scope (post volume, ad spend tier, or TikTok cadence) determines where you land in the $500–$750 band. Scale is scoped to your spend and creative needs; the $1,800–$2,500 band reflects how much ad management and senior strategy time the engagement requires.Is there a setup fee?
No. Kickoff, brand audit, voice guidelines, channel mix, and the first editorial calendar are all included in your first month. You are not paying extra to "start."Can I switch tiers later?
Yes. Move up or down at any renewal. If a tier stops being the right fit after a quarter of work, we will walk you through what to keep, what to pause, and what to hand off internally.
Process
How onboarding, launches, and reporting actually run.
How long until launch?
Most engagements launch in 7–14 days from kickoff. Setup is a 30-minute strategy call plus a one-week build sprint — brand brief, voice guidelines, channel mix, and the first content batch all ship before the calendar starts running.How often do we hear from the team?
Starter: a monthly performance report. Growth: a bi-weekly performance review with your dedicated channel specialist. Scale: white-glove monthly reporting plus a quarterly business review and roadmap session.What does the kickoff cover?
A 30-minute video session to map your current channels, audience, and goals. We leave the call with the campaign targets, the channel mix, and a one-week build sprint that delivers the first editorial calendar and brand voice guide.
Support
Communication channels, response times, and ownership.
How fast do you respond?
Email support on Starter — one business day. A dedicated channel specialist on Growth — same-day response on business hours. Priority Slack channel on Scale — same-day response with a senior strategist on point.Who actually does the work?
A dedicated channel specialist on Growth and a dedicated senior strategist plus creative director on Scale. Your work is not handed off to a rotating junior account manager — the same person owns your engagement month after month.What if I have an urgent request?
Same-week pivots are built into the workflow. If a trend or campaign needs to jump the queue, flag it in your shared Slack or email thread and we will reshuffle the calendar without breaking the next deliverable.
Still Have Questions?
Ask Us Directly
Send us a quick note about your business and what you are trying to figure out — we will respond the same business day with the answer, no scheduling required.